We understand how competitive home buying and selling can be for realtors, which is why Mortgage Capital Solutions developed a comprehensive Realtor Services Program with your needs in mind
At Mortgage Capital Solutions we understand that Real Estate Professionals are our partners as well as our clients. Our ultimate goal is to create life time relationships. We are not a numbers company that relies on advertising, we are a 100% referral based organization; like yourself, keeping our promises is vital for our continuing success and growth.
Mortgage Capital Solutions Team is highly service oriented with a high level of integrity. They work very hard for their clients to build a strong relationship with them. You worked hard to sell that home, it is our turn to close the loan! We will make it easy on you and your clients, our promise to our referral partners is simple:
Ask the right questions and listen to your client’s goals in order to fully understand their needs and qualifications up front to simplify process.
Be sensitive to the fears that your clients may have about obtaining a mortgage loan and earn their confidence as their trusted advisor.
Respect everyone’s time and minimize the amount of effort required by applying our knowledge, experience, and resources.
Use technology as a compliment to our customer service efforts and not as a substitute.
Communicate regularly and proactively to keep you and all parties informed of loan status and to reduce the stress that is so often associated with this process.
Ensure smooth, on time closings with anticipated costs and terms.
Measure our success by your willingness to confidently recommend our services to your best clients.
Seek to continually improve the quality of service we provide by encouraging you to critically evaluate our performance.
Assist personally to all our closings to ensure that every document that is signed is fully understood by your clients and compare final closing costs and rates to original offer.
Take full responsibility for our actions and be honest at all times. If any unforeseen issues arrive during the process of the loan, our team will resolve the problem and inform you and your clients immediately instead of avoiding it. We believe that team work is the key to any successful partnership.